Byova Refer a Friend Scheme – Terms and Conditions

1. Eligibility: The Byova Refer a Friend Scheme is open to all existing patients of Byova (“Referrers”) who have previously completed at least one treatment.

2. Referral Discount:

1. The Referrer will receive a 20% discount on their next single treatment (excluding consultations).

2. The Referrer can multiply the discount by the number of Referred Friends up to a maximum of 100% off their next single treatment.

3. Each Referred Friend will receive a maximum 20% discount on their first treatment (excluding consultations).

4. Referred Friends can go on to refer more friends and participate in the Refer a Friend Scheme.

3. Conditions for Redemption:

1. The Referred Friend must complete and pay for their treatment (excluding consultations) for the Referrer to be eligible for their 20% discount.

2. Discounts cannot be applied retrospectively or combined with any other promotions or discounts.

4. Process:

1. The Referred Friend must inform Byova of the Referrer’s details when booking their appointment to be eligible for the discount.

2. The Referrer will be notified and granted their 20% discount only after the Referred Friend’s treatment has been completed and payment has been processed in full.

5. Discount Usage:

1. The Referrer’s 20% discount applies to their next single treatment only and cannot be transferred to future treatments if unused.

2. The discount must be used within 6 months of the Referred Friend completing their treatment.

6. Exclusions:

1. This Scheme does not apply to consultation fees, packages (as these already include a discount).

2. The Scheme cannot be used in conjunction with any other offer, loyalty rewards, or promotional discount.

7. General:

1. Byova reserves the right to amend or discontinue the Scheme at any time without prior notice.

2. Misuse of the Scheme or failure to adhere to these terms and conditions may result in disqualification from the Scheme.

8. Privacy:

1. By participating in the Scheme, both the Referrer and Referred Friend agree to have their names associated with this referral process shared as required for the Scheme’s administration.

2. Personal data will be processed in accordance with Byova’s privacy policy.

By participating in the Byova Refer a Friend Scheme, participants agree to be bound by these terms and conditions.

Welcome to Byova LTD! These terms and conditions ("Terms") apply to your use of the website www.byova.co (the "Website") and any services offered by Byova LTD ("Byova", "we", "us", "our").

Byova is the trading name for Byova LTD (Companies House Number: 15433028)

Please read these Terms carefully before using the Website or any Byova services. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website or any Byova services. Please read them carefully and reach out if you have any questions.

The Website is provided for informational purposes only. You may not use the Website for any illegal or unauthorised purpose. You agree not to:

- Interfere with or disrupt the Website or any servers or networks connected to the Website.

- Use the Website to transmit any viruses, worms, Trojan horses, or other harmful code.

- Collect or harvest any personal data from the Website without the express consent of the owner.

Protecting your privacy is paramount. Byova LTD is committed to safeguarding all personal information you provide, in accordance with the UK Data Protection Act 1998. We will only use your information for the purposes you authorise and within the limitations outlined in our Privacy Policy. We will never share your information with third parties without your consent.

For further details, please refer to our Privacy Policy.

Changes to these terms may occur. We reserve the right to update these Terms & Conditions at any time. We will notify you of significant changes, but it's your responsibility to stay informed by checking periodically. By continuing to use the website after any changes are posted, you agree to be bound by the revised terms.

You must be at least 18 years old to use the Website or receive any Byova services.

By booking any Byova service, you acknowledge and agree to the following:

- You understand the nature and potential risks of the service.

- You have been given the opportunity to ask questions and discuss your concerns with a qualified healthcare professional.

- You freely and voluntarily consent to the service.

- You have made your healthcare professional aware of your full medical history including medications and allergies.

Payment for Byova services is due at the time of booking. We accept various payment methods, which may be displayed on the Website or communicated during your consultation.

The information provided on the Website is for general informational purposes only and does not constitute medical advice. You should always consult with a qualified healthcare professional before making any decisions about your health or treatment options. Byova is not liable for any damages arising out of or related to your use of the Website or any Byova services. This includes, but is not limited to, direct, indirect, incidental, consequential, and punitive damages.

We understand that unforeseen circumstances may arise, requiring adjustments to your scheduled appointment. To accommodate our clients and maintain the efficiency of our services, we have implemented the following cancellation policy:

Cancellation and Rescheduling Window:

Clients may cancel or reschedule their appointments without charge if they provide a minimum of 48 hours notice before the scheduled appointment time. This allows us to make necessary adjustments to our schedule and offer the appointment slot to another client.

Deposit Policy:

A deposit is required to secure your appointment slot. In the event of a cancellation or rescheduling within the 48-hour window, the deposit will be retained by Byova as compensation for the reserved time and resources.

Notification Process:

Clients are encouraged to notify us of any cancellations or rescheduling requests as soon as possible. Notification can be made by contacting info@byova.co.

Failure to Provide Notice:

Clients who fail to provide the required 48-hour notice and do not show up for their appointment will be considered a "no-show." In such cases, the deposit will be forfeited, and future appointments may require pre-payment to secure a reservation.

By scheduling an appointment with Byova, clients acknowledge and agree to adhere to this cancellation policy. We appreciate your understanding and cooperation in helping us maintain the highest level of service for all our clients.

1. General Terms:

1.1. All packages must be completed within 1 year from the date of purchase.

1.2. Complimentary treatments and facials offered as part of the packages are non-transferable and must be used by the person(s) stated in the package agreement.

1.3. Complimentary treatments, including facials, are not redeemable for cash or any other alternatives.

1.4. Packages are non-refundable once commenced, and partial refunds will not be provided.

1.5. Byova Terms and Conditions apply as per https://www.byova.co/policies.

2. Complimentary Facials:

2.1. Complimentary facials included in the Iconic and Ultimate Glow packages can be transferred to suitable third parties.

3. Complimentary Whitening Terms and Conditions:

3.1. The Iconic Package includes complimentary whitening for one individual (the person receiving aesthetic treatments). This benefit is non-transferable.

3.2. The Ultimate Glow Package includes complimentary whitening for both individuals within the couple. This benefit is also non-transferable.

3.3. Complimentary whitening must be redeemed within 1 year of purchasing the package. If patients do not become dentally fit and well before this time, the whitening benefit will be forfeited.

3.4. Whitening cannot be provided before a special event (i.e. The Wedding) unless the patient is dentally fit and well. This includes no active gum disease, no tooth decay, and no active oral infections. We strongly suggest patients plan their whitening schedule in advance of their big day.

3.5. Patients unsure of their dental fitness can consult their own dentist or schedule a check-up with Dr. Hemel Mandalia BDS at a dental practice to ensure eligibility.

3.6. Complimentary whitening will also be offered to Wedding Exhibition Clients who pay an equivalent value to a package. For example, a client who pays an equivalent value of £1150, as per the Iconic package, will be eligible for whitening for themselves. A client who pays a equivalent value of £2000, as per the Ultimate Glow package, will be eligible for whitening for themselves and their spouse.

4. Whitening Treatment Details:

4.1. The 10% carbamide peroxide Home Night Whitening system by Boutique works by applying whitening gel into custom-fitted trays worn overnight.

4.2. Risks:

4.2.1. Tooth Sensitivity: Sensitivity is a common side effect, particularly in individuals with gum recession, enamel wear, or existing dental conditions. This sensitivity may present as sharp pain or discomfort, especially when consuming hot or cold food and beverages. Sensitivity usually subsides within a few days after stopping treatment.

4.2.2. Uneven Whitening: Teeth that have previous dental work such as fillings, crowns, bridges, or veneers will not whiten, potentially leading to uneven colouring between natural teeth and dental restorations. Patients may need to consider replacing these dental works at their own cost to match the new shade of whitened teeth.

4.2.3. Gum Irritation: Whitening gel can sometimes come into contact with the gums, causing temporary irritation, redness, or inflammation. Proper application and the use will help minimise this risk.

4.2.4. Temporary White Spots: Some patients may notice temporary white spots on their teeth after whitening. These spots often blend back in with the rest of the tooth colour within a few days.

4.2.5. Possible Allergic Reactions: Although rare, some patients may experience allergic reactions to the components of the whitening gel, such as carbamide peroxide or flavouring agents. bluish-looking tee

4.2.6. Patients are advised to consult their dentist or Dr Hemel Mandalia BDS if they experience any of these side effects or have any concerns during the whitening process. Proper application and adherence to instructions help minimise these risks.

4.3. Expected Results: While most patients achieve noticeable whitening results, there is no guarantee that the desired shade will be achieved. Each whitening kit includes 4 syringes, with each syringe providing up to 7 applications. This typically allows for 28 nights of whitening, provided minimal gel is used. Most patients find their optimal whitening results within 2-3 weeks; however, additional syringes may be required for prolonged whitening and can be purchased for £30 each.

5. Procedure and Application:

5.1. Patients must attend a digital scan appointment to create custom whitening trays. Trays take approximately two weeks to be made from the time of the scan.

5.2. Once the trays are ready, patients will attend a fitting appointment and receive detailed instructions on how to use the whitening system.

5.3. Each syringe provides enough gel for an average of 7 applications. Patients should use the gel sparingly for maximum use and to extend the whitening duration.

5.4. Additional syringes beyond the included 4 can be purchased at £30 each for extended use or maintenance.

By participating in Byova’s Wedding Exhibition Package, patients acknowledge and agree to these terms and conditions.

This Privacy Policy describes how Byova LTD ("Byova," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, www.byova.co (the "Website").

1. Information We Collect

We collect several types of information from and about users of our Website:

- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, date of birth, and address.

- Usage Data: This includes information about your activity on the Website, such as the pages you visit, the time and date of your visit, and the device you used to access the Website.

- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store certain information about your use of the Website. This information may include your IP address, browser type, operating system, referring URL, and browsing activity on the Website.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To provide and operate the Website

- To process your requests and inquiries

- To personalise your experience on the Website

- To send you marketing and promotional communications (if you have opted-in)

- To analyse the use of the Website and improve our services

- To comply with legal and regulatory requirements

3. Sharing Your Information

We will not share your information with any other third party without your consent, except as required by law or to protect the rights, property, or safety of ourselves or others.

4. Data Retention

We will retain your information for as long as necessary to fulfil the purposes described in this Privacy Policy, or longer where required by law in line with the Information Commissioner’s Office.

5. Your Rights

You have certain rights regarding your personal information, including the right to:

- Access your personal information

- Rectify inaccurate personal information

- Request the deletion of your personal information

- Object to the processing of your personal information

- Restrict the processing of your personal information

- Withdraw your consent (where applicable)

6. Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction.

7. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Byova LTD

info@byova.co

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Safeguarding Adults and Children Policy and Procedure for Byova

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Purpose:

The purpose of this policy is to ensure that Byova protects and safeguards adults and children who use our services from abuse, neglect, and harm, in accordance with legal and regulatory requirements, including 'Working Together to Safeguard Children (2015)', the 'Care Act (2014)', and the 'Female Genital Mutilation Act (2003)'. The policy also recognizes the risk of modern slavery and radicalization, and specifies how Byova will work in partnership with other organisations to safeguard patients. Although we will not be treating anyone below the age of 18 years old, it is important to recognize and help a child that may present to our service.

Scope:

This policy applies to all staff members of Byova, including clinical and non-clinical staff, contractors, and volunteers (anyone that provides a service to our patients).

Policy Statement:

Byova is committed to safeguarding adults and children who use our services from abuse, neglect, and harm, and to promoting their welfare and well-being. The Clinic recognizes the legal and regulatory requirements for safeguarding adults and children, and will work in partnership with other organisations to safeguard patients. Byova also acknowledges the risks of modern slavery and radicalization, and will take appropriate steps to prevent and respond to these risks.

Objectives and Policy

- To ensure that adults and children who present to our services are protected from abuse, neglect, and harm, in accordance with legal and regulatory requirements.

- To promote the welfare and well-being of adults and children who use our services.

- To work in partnership with other organisations to safeguard patients.

- To prevent and respond to the risks of modern slavery and radicalization.

- To ensure patients are protected from abuse and improper treatment through clear systems and processes.

The Clinic will ensure:

- Not to discriminate on the grounds of any Protected Characteristics of the Equality Act 2010.

- To avoid derogatory treatment towards children and vulnerable adults.

- To attentively consider the care needs of children or vulnerable adults.

- Not to restrain or harm any adult/vulnerable adult or child unless necessary to prevent harm.

Safeguarding Vulnerable Adults:

Byova is committed to safeguarding vulnerable adults, defined as those who may be unable to care for themselves or protect themselves against significant harm or exploitation. Immediate reporting of any safety or well-being concerns is essential, with specific procedures for suspected FGM or radicalization concerns.

Procedures for Child Safeguarding

Despite not treating individuals below the age of 18, Byova remains vigilant to the potential presence and needs of children within its facilities, with clear protocols for responding to any indications of neglect or abuse.

Training and CPD

Byova commits to ongoing training and support for all healthcare staff in safeguarding, ensuring competency, understanding, and cooperation in safeguarding responsibilities.

Implementation

Byova will appoint designated safeguarding leads for adults and children, responsible for overseeing policy implementation and addressing concerns. Regular training and establishment of appropriate procedures ensure a comprehensive safeguarding approach.

Prevention of Modern Slavery and Radicalization

Byova recognizes and actively responds to the risks of modern slavery and radicalization, with training for all staff members and establishment of relevant policies and procedures.

Consent

Understanding the importance of informed and voluntary consent, Byova emphasises clear communication about treatments, including potential risks and benefits, to ensure patients can make informed decisions.

Review and Monitoring

This policy, reviewed annually or as necessary, ensures its continued relevance and effectiveness, maintaining Byova's commitment to safeguarding all who use its services.

Byova Safeguarding Contact Details:

Child and Vulnerable Adult Protection Lead: Dr Sundeep Varma

Byova Complaints Procedure: Getting You Heard

At Byova, we strive to deliver exceptional care and service to every client. However, if you have a concern, we have a clear and straightforward complaints procedure in place.

We value your feedback, as it helps us continuously improve. All complaints, whether treatment-related, service-related, or otherwise, will be handled efficiently and respectfully.​

How to Make a Complaint:

Submit in writing: Send your complaint by email to info@byova.co or by post to:

Complaints Officer

Byova LTD

1 Orchard Street

London

W1H 6HJ

Include the following details (if possible) to expedite the process:

- Nature of complaint: Is it service-related, clinical, or "other"?

- Details of the concern: Who or what caused the issue? Include staff names if known.

- Date and location: When and where did the incident occur?

- Previous actions: Have you contacted us already about this?

- Desired outcome: What would you like to see resolved?

- Supporting evidence: Photos or documents can be helpful.

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What to Expect:

- Acknowledgement: We'll confirm receipt of your complaint within 2 business days.

- Time limits: Ideally, complaints should be made within 6 months of your last treatment. We understand extenuating circumstances, so be flexible and explain any delays.

- Investigation: A manager not involved in your case will lead the investigation. We may seek statements from relevant parties and consult with our Medical Directors or external experts for clinical concerns.

- Response timeframe: You'll receive a written response with the investigation outcome within 7-21 days of acknowledgement. Complex cases may take longer, and we'll keep you informed if there's a delay.

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Unhappy with the Outcome?

- If you disagree with our initial response, you have the right to appeal within 28 days.

- Request an objective review.

- External Resources: If our final response is unsatisfactory, you can contact these organisations for further guidance:

- The Patients' Association (https://www.patients-association.org.uk/contact)

- Citizens Advice (https://www.citizensadvice.org.uk/)

Byova is committed to resolving all complaints fairly and efficiently. We appreciate your cooperation in following this procedure.